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Business Code of Conduct

Synnex (Thailand) PCL. has realized the importance of ethical core values in doing business according to its good governance thus the Board of Director set the Business Code of Conduct as the Company’s regulation and policy that have been held in high regard and put into practice by the Board of Directors, by management, and by staff at all levels ensuring to shareholders, customer, and all stakeholders for long term sustainable business.

1.Complying with Laws, Regulations, Policies and Procedures

Synnex (Thailand) PCL. gives precedence to abide by laws and related regulations according to business practices.

Good Practice

Acknowledge and understand roles and responsibilities complying with all of the laws, regulations, policies and procedures of Synnex (Thailand) PCL.
Acknowledge, understand, respect and comply with all of the laws, regulations, policies and procedures of Synnex (Thailand) PCL.
Comply with laws and regulations of business practice and be scrupulous in avoiding any action which give appearance of a corruption
Regularly reconsider accordance of practices according to laws, regulations, policies and procedures
Corporate with government agencies through promoting and supporting activities related to society.

2.Practice to Shareholders

The present prosperity, success, and stability of Synnex (Thailand) PCL. are the result of doing business according to its ethical core values considering to all shareholders and stakeholders’ interests to achieve its reasonable return and to long term sustainable added value to business.

Good Practice

Cautious conduct business through knowledge, competence and management skills to achieve
Completely and regularly disclosure business results and business trend of the Company to shareholders
Permit shareholders to suggest such agenda or name list of person who is appropriate to be considered to the Board of directors before the Annual General Meeting which Nomination and Remuneration Committee will consider and ask for resolution from the Board of director afterwards.

3.Practice to Customer

Synnex (Thailand) PCL. set policy to be fair treatment to our customers considering to their benefits also has selected quality products with reasonable price to meet customers’ satisfaction as well as better before and after sales services to keep long term relationship.

Good Practice

Select quality products and good services to meet customers’ satisfaction and giving appropriate information which benefits to their decisions also entirely disclosure news and product details.
Product and service warranty under appropriate conditions and customers’ complaints and suggestions monitoring with fair treatment to customers.
Strictly comply with all conditions to customers and always protect and never disclose any confidential to third parties.

4.Practice to Business Partners and Account Payable

Synnex (Thailand) PCL. operate business with business partner and alliances through fair treatment to meet mutual benefits to develop relationship in dealing business also complies with laws and regulations of business conditions.

Good Practice

Procure and purchase with transparency and correctness but without prejudice or discrimination against anyone. Create a fair competition with reference to international practices that are concise and consistent with the situation.
Procurement should not be done in a short period of time. Participants should be given sufficient time for the preparation of bidding documents, including terms and conditions. Furthermore, terms of the agreement should be fair.
Comply with contract, agreement and business condition. Prior inform business partner in case of the Company cannot comply with such condition to consider problem and seek its solution.
Fairly select business partners and avoid situations that have even the appearance of impropriety. Personnel of the Company shall be neutral, and not be too close to any business partner that might have influence on the decision. In addition, they shall strictly abide by the Corporate Governance Policy on conflict of interest. Moreover, they shall protect and never disclose any confidential of business partners to third parties.
Departments or personnel involved in the procurement process shall keep documents, such as approvals, bidding documents, contract negotiations or contract performance, for reference as necessary.

5.Practice to Competitors

Synnex (Thailand) PCL. has a policy to practice with competitors according to laws and global business practices according to global practice with competitors to fairly compete business.

Good Practice

Corporate in transparency ad fairly business competition.
Not to pirate to competitors and find the benefits from confidential information of competitors.
Not to backbite competitors through accusation or assail competitors without fact.

6.Responsibilities to employees

Synnex (Thailand) PCL. recognizes the value of the resources and is thus determined to promote and develop their knowledge and capabilities for their career progress and stability and proper remuneration commensurate with their capabilities and performance to create a good work culture. The organization provides opportunities for employees to express their opinions and to bring forth suggestions equally. Under consistent standards of conduct, the company committed to promote teamwork, collaboration and mutual respect. SYNNEX shall maintain a high standard of safety and a disciplined work environment with high awareness in the prosperity of business.

Good Practice

Equal Opportunity in employment, promotion and relocation is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, gender expression, age, genetic information, disability or protected veteran status.
All employees of SYNNEX are expected to observe and maintain shall maintain high standards of moral and ethical conduct, which includes promote unity, teamwork, coordination and work support in a due manner to facilitate operations, and treat colleagues with politeness and kindness, as well as have good relationship with and respect for each other at all times.
The company considers all staff a valuable resource and is thus determined to promote and develop their knowledge and capabilities for their career progress and stability and proper remuneration commensurate with their capabilities and performance.
Reasonable remuneration shall be appropriate to the employee’s capability and maintaining their motivation regardless of to any discrimination in employment, including hiring, compensation, advancement, discipline, termination or retirement, on the basis of gender, race, religion, age, disability, sexual orientation, nationality, political opinion, social group or ethnic origin
SYNNEX shall maintain a high standard of safety and a disciplined work environment and consider the welfare of its personnel regularly.
SYNNEX must perform their duties compliance with all laws, policies, procedures, rules, regulations and provide provision or establish appropriate channel for employees to disclose or file complaint on any misconduct, law violation, and /or discomfort according to the company’s policy for a proper and speed solution.

7.Responsible toward Society

SYNNEX has adopted this code of Corporate Social Responsibility that draws upon internationally recognized standards to promote social and environmental responsibility in the workplace. SYNNEX is committed to ensuring that its employees are treated with respect and dignity in accordance with the Labor and Human Rights law and that its operation are environmentally responsible for the sustainability of the social and environment.

Good Practice

Assist and support social activities especially local activity in support of public and local benefit
Support social activities which are continuously focus on the sustainability and undependability in the society in relation to education by providing fund and electronic appliance as we as computers the company distributes.
Provide support and skills training for adolescent and general public to access career opportunity as well as donate mechanic tools and recycled computer components and parts for renewable usage which could help reduce e-waste.
Support and sponsor merit activities initiated by employees to promote social conscience, pubic interest and social responsibility cognition.
Emphasize on conducting business with partners who conduct their business under the code of ethnicity, social and environment responsibility as well as abide by the laws and regulation regarding labor and human rights.

8.Responsible toward Environment

The company employs strict policy on environmental sustainability by stressing on saving energy for environment and establish a thoughtful organization culture to preserve, protect, and develop ecology and natural resources for the future. The company aims to become a good social organization by protecting the environment in compliance with international standards and to improve standards of living.

Good Practice

Support and encourage the environmentally friendly products and packaging and natural disposability.
Develop, maintain and follow policies and procedures that provide a framework for environmental protection, accountability and stewardship to minimize and mitigate the adverse environmental effects of its activities by designing, constructing, operating and decommissioning facilities in an environmentally-responsible manner through waste management process.
Encourage education and research and the development of useful technical information relating to the environmental field for employee at all level.
Supporting and fostering environmental consciousness and in full compliance with procedure to preserve the environment and natural resources by launching and promoting activities and events regarding the matters such as conducting “5S training” The training encourage staffs and employees at all level to implement a systematic approach to identify, manage, reduce, and responsibly dispose of or recycle solid waste (non-hazardous)
Foster and Encourage Sustainable Economy for all employees to understand and adopt the idea in their daily life.

9.Practices to avoid conflicts of interest

The company has a policy to emphasize on conflicts of interest in the operation. Personnel of the Company shall avoid conflicts of interest, which can occur in many forms. Actions and decisions of directors, executives and employees of the Company shall always be made under consideration on other stakeholders’ benefits ahead of their own interests.

Good Practice

Personnel of the Company are prohibited to use their influences or powers to conduct transactions between the Company and themselves, partnerships or juristic persons in which they or their families are shareholders, unless those interests have been disclosed, and specifically allowed or approved in principle.
Personnel of the Company or their families are allowed to conduct transactions, with normal business terms and without influences from the Company's personnel, with the Company or its subsidiaries.
An order that benefits the person who issues the order shall not be valid.
Personnel of the Company who have vested interests in any meeting agenda shall leave the meeting temporarily and not receive any documents related to the agenda, in order to allow other attendees to have the opportunity to consider the agenda without the influence of that personnel.
The BOD and the management shall consider conflicts of interest regarding the connected transactions between the Company and its subsidiaries and associated companies carefully, honestly, reasonably, and independently, under good business ethics framework and best interests of the Company.
With approvals from supervisors, the management, and the BOD (as the case may be), personnel of the Company are permitted to accept works from associated companies or subsidiaries. However, they are not allowed to accept external works that are in competition with the Company’s business, regardless of temporary or permanent nature of the works, unless they are specifically authorized by their supervisors.

Anti – Corruption Policy

บริษัท ซินเน็ค (ประเทศไทย) จำกัด (มหาชน)

Good Practice

SYNNEX conducts its business with fairness based on a philosophy that the Company shall demonstrate a keen sense to social responsibility and the best interests of its stakeholders in alignment with the principle of Corporate Governance and SYNNEX code of conduct, all of our business in an honest and ethical manner.
We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our relationships and business dealings wherever we operate and to implementing and enforcing effective systems to counter bribery. The company sets the policy to set out our responsibilities, and of those working for us, in observing and upholding our position on bribery and corruption, and to provide information and guidance to those working for us on how to recognize and deal with bribery and corruption issues.
The company aims to Deliver Employee Training and Communication on Business Conduct. It is the company’s responsible for determining the policy, monitoring, and forming an effective system supporting Anti-corruption act in order to affirm that the Management Team intensively concerns, emphasizes, and cultivates Anti-corruption mindset as the company’s culture by employing communication and training regarding Anti-Corruption to raise the awareness and foster honest practices to all level of staffs. Director, Management Team, and SYNNEX’ staffs are prohibited from operating or accepting every type of corruption both in direct or indirect manner covering every business and related department. A person who commits the corruption is equivalent to misconduct in the SYNNEX’ Code of Conduct. Conviction on laws may be applied in case such act violates the laws.
To address these risks, we committed to undertake risk assessment exercise in any impulsive procedure as well as designate proper solutions. Complaint Channels or Audit system must be provided in compliance with the company’s management under any circumstances.
The company has agreed to the private agreement to show its strive to create and sustain organization’s culture representing that corruption is unacceptable in every business transaction dealing with both public and private sectors.

Anti-Corruption response measures

บริษัท ซินเน็ค (ประเทศไทย) จำกัด (มหาชน)

Good Practice

The company has developed its standard, procedures and Code of Conduct for the management and staff to follow. For any event or clue of corruption, Implementation on Anti-Corruption Policy should be followed by guidelines in the company Code of Conducts by filing complaint or report to the board of Directors or the Management. The company shall provide complaint box of which the president of the management holds the key or staff can send complaint e-mail instantly. Staff may submit grievances concerning a behavior that is inappropriate or against the Business Code of Conduct of the company.

Acknowledgement of Incidence, Grievance, Suggestion / Channels for Informants

Good Practice

Once the company receives any complaint or report of any corruption incident or related according to the Corporate Governance, Code of Conduct and policy which could have an adverse effect toward the company. A committee shall be appointed to take the account in investigation with transparency as well as provide a thorough reports and a lead in the case where there is an offense occur. The company shall provide an initial explanation 38 BUSINESS CODE OF CONDUCT of facts and measures to manage such matters to the party submitting the grievance or involved parties as soon as possible.

Protection of the Rights of Informants

Good Practice

All grievances with evidence will be filed through channels the company has provided with contact details. All grievances will be treated equitably, transparently and attentively. All grievances as well as personal details of the party submitting them and relevant witnesses will remain confidential. These individuals will also be granted protection so that they will not be targeted for attack during and after the investigation. Justice will be afforded for all parties concerned. The duration for the investigation will be appropriately determined.